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Instructions on the Right of Withdrawal for a contract concerning the supply of digital content not supplied on a tangible medium
Instructions on Right of Withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us ([Insert: Name/Company, address, phone number and email address. You can also use the shortcode for this and store the address in the settings.]) by means of a clear statement (e.g., a letter sent by post, or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
– To [Insert: Name/Company, address, email address and, if available, fax number]:
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for communication on paper)
– Date
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(*) Delete as appropriate.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content that is not pre-fabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we have only begun to execute the contract after you have a) given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal with the beginning of our performance of the contract, and b) we have provided you with the content of your declaration on a durable medium within a reasonable period after the conclusion of the contract, but no later than upon delivery of the goods or before the performance of the service begins. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation. The right of withdrawal expires prematurely if we have only begun to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal with the beginning of our performance of the contract. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.